⚠️ Experimental — this endpoint is subject to change and may be altered or removed without a new API version. Do not rely on it in production integrations.

Prepare Custom Email Reply

Prepares the custom e-mail reply to the inquiry's connected party. Nothing is sent by this request: the reply is delivered when the inquiry is closed, and it then replaces the standard system e-mail notification for the closing (the app push is still sent). Only inquiries that are not closed yet can be prepared for, and an inquiry holds exactly one custom reply — preparing again replaces the previously prepared one instead of sending a second mail. Deleting the inquiry, or DELETE on this resource, discards it and restores the standard notification. Prepared replies are short-lived by design, so make this request right before closing the inquiry, which is what triggers delivery: one that is left unreleased is discarded by garbage collection an hour after it was prepared. Address the reply with a current e-mail contact of the inquiry's connected party; search /api/contact-details filtered by that party and contact type 3 for the ones available.

Module: Inquiries

Returns: Inquiries → Inquiries → InquiryCustomEmailReplyResponse (single)

Authorization

Required Token Scopes: Platform (0)

Allowed Party Types (Account Role): Admin (1), Property Management Company (2)

This will be evaluated against your used access token.